The lockdown contributed to the greatest jobless rate in American history. Approximately 16.3% of Americans, according to the Bureau of Labor Statistics, are jobless.
Many employees, especially those working for BPO service providers, are optimistic that their professions or occupations would resume once the lockdown is lifted. Many others, however, are forced to hunt for new options in order to make a living. They could also need to pick up some new abilities for it.
Businesses and BPO services are always on the lookout for workers with valuable talents, such as digital marketing, SEO, and web development. Today, though, we’ll go over some more talents you may pick up to flourish in your work.
Data Science
Some of the talents that modern organizations need from their workers include the ability to analyze, evaluate, and assemble data.
The world is evolving and moving toward a data-driven economy. Even large corporations like Uber, Tesla, and Amazon all use data analysis. In order to adapt to developments following the coronavirus, digital marketing has become more unique than ever. Since how a corporation sells its goods has changed, data science will ultimately be very helpful in gathering and implementing successful strategies.
Creativity
Amazing items are produced as a result of creativity and innovation. Even someone who is tech proficient requires imagination to advance their job. He relies heavily on inventiveness and adaptability, which is one of the reasons he is successful.
Many businesses now enable employees to work from home on a full-time basis, and it can be challenging to acclimate to this work environment while maintaining productivity. In such a situation, creativity may guide us toward success and the achievement of our goals by keeping us inspired to work in novel ways.
Communication Skills
According to researchers, many employees should prioritize soft skills while prioritizing hard talents.
More and more meetings are taking place virtually rather than in person during the epidemic. People may now appreciate the value of critical thinking, empathy, and other skills in the professional workplace. Stronger listening and communication skills are therefore necessary.
Good, trustworthy software companies are aware that successful candidates’ CVs may prioritize soft talents. The ability to speak coherently while satisfying the client will benefit BPO organizations well because there will be less human interaction.
It’s a talent that everyone can master by following a few simple guidelines, and they won’t look back.
Artificial Intelligence
The corporate sector and BPO service providers in USA already value the use of artificial intelligence, and since the epidemic, public opinion has shifted further in their favor.
Automation is a dependable way to reduce human involvement, but the field needs workers who are knowledgeable about AI. Data science paves the way for professionals to enter the world of artificial intelligence, where they may study the subject and create frameworks that provide potent results.
Python is a popular web language that offers users countless options. After these extreme times, many would like to recruit someone who can work with AI, and the combination of these talents is in fact a powerful step.
Cyber Security
The risk of data theft has grown as more businesses move their operations online. The need for cybersecurity services in the sector at this time is understandable. More than ever, hackers will attempt to break security measures, thus cybersecurity must erect a solid barrier between them and the sensitive data.
It is a well-paid position. Despite the fact that a large number of individuals operate in this sector, BPO services benefit from protected work-from-home environments. To close the skill gap, though, much more will be needed.